Pikwon social app onboarding experience cover

Pikwon

About

Pikwon is the simple social picking app that fosters genuine interaction between people. I redesigned the onboarding flow under the direction of product, engineering, and creative managers.

Pikwon is the simple social picking app that fosters genuine interaction between people. I redesigned the onboarding flow under the direction of product, engineering, and creative managers.

Role

Product Design

Product Design

Year

2024

2024

Challenge

Reduce onboarding friction with a new sign up/log in flow for an all new social app.

Reduce onboarding friction with a new sign up/log in flow for an all new social app.

Credits

Chris Garvin, Software Developer

Charles Riccardi, Senior Designer

Austin Ranson, Creative Director

Chris Garvin, Software Developer

Charles Riccardi, Senior Designer

Austin Ranson, Creative Director

Impact

In testing I was able to reduce onboarding friction by 35%, with 83% of users preferring the visual direction of the new UI to the old.

In testing I was able to reduce onboarding friction by 35%, with 83% of users preferring the visual direction of the new UI to the old.

The Problem

Mainstream social media leaves people wishing they could live someone else's life without allowing them to meaningfully interact with one another.

Mainstream social media leaves people wishing they could live someone else's life without allowing them to meaningfully interact with one another.

Pikwon account creation screen for a social picking app
The Solution

An app that allows users interact with one another without leaving you with the FOMO of mainstream platforms (as was originally intended by the advent of social media).

An app that allows users interact with one another without leaving you with the FOMO of mainstream platforms (as was originally intended by the advent of social media).

Pikwon social app interface where users choose between two options
Piks

The app's experience is centered around the idea of picking. Posts, or "piks," give users two options to choose from, leading to a more personal interaction between two people.

The app's experience is centered around the idea of picking. Posts, or "piks," give users two options to choose from, leading to a more personal interaction between two people.

Pikwon onboarding flow diagram
Approach

Decrease onboarding friction via a new sign up/sign in flow that aligned with new brand system. I started by expanding the existing flow outside of the modal pictured below.

Decrease onboarding friction via a new sign up/sign in flow that aligned with new brand system. I started by expanding the existing flow outside of the modal pictured below.

Pikwon sign up and sign in interface
Development

With limited access to users, I created personas on Claude complete with names, jobs, locations, and more, and tested my UI designs to quickly validate assumptions.

With limited access to users, I created personas on Claude complete with names, jobs, locations, and more, and tested my UI designs to quickly validate assumptions.

Pikwon user flow diagram for onboarding

Image: User Flow

Image: User Flow

Pikwon mobile password recovery screen

Image: Mobile Change Password (Light)

Image: Mobile Change Password (Light)

Pikwon dark mode mobile sign up screen

Image: Mobile Sign Up (Dark)

Image: Mobile Sign Up (Dark)

Pikwon social app onboarding experience cover